Guides and answers, 24/7
Find step-by-step help for every part of OKNexus — from your first deposit to your first OTC trade.
Getting started
Creating an account, verifying your identity, making your first deposit.
Trading
Spot trading, Instant Swap, the OTC Desk, and order types explained.
Buying & selling
Payment methods, limits and processing times.
P2P trading
How escrow works, safety tips, and resolving disputes.
Wallet
Deposits, withdrawals, Send, supported networks and transaction status.
Account & security
Two-factor authentication, device management, password resets.
Fees
The full fee schedule by product, and how volume tiers work.
Frequently asked questions
How secure is OKNexus?
Your account is protected by two-factor authentication, device and session management, a withdrawal address whitelist with a delay on new addresses, and around-the-clock monitoring. Custody keys are held in Turnkey's secure enclaves rather than on our servers, withdrawals above a threshold need a second person to approve them, and every P2P trade is escrow-protected.
What can I trade?
Spot trading, instant swaps, an OTC desk and peer-to-peer — all in one account, across BTC, ETH, SOL, BNB, XRP and ADA against USDT, with live market data.
How do deposits and withdrawals work?
Every account gets a real on-chain deposit address. Ethereum is live today, and further networks are being enabled one at a time so that each is fully supported in both directions before we offer it. Deposits credit automatically after network confirmations, and you can withdraw to any external address.
Can I cash out to a bank account?
Yes, to any Nigerian bank account. You'll need a verified identity first, and we confirm the account holder's name before anything is sent.
Does OKNexus hold my funds?
Yes — OKNexus is a custodial exchange. Your balances live in your account, and you can withdraw on-chain at any time.
What are the fees?
Spot trading starts at 0.25% and falls to 0.10% as your 30-day volume grows. Swap and buy/sell are 0.5%, P2P is 0.25%, and crypto deposits are free. Withdrawal fees track live network cost. Every quote shows the cost before you confirm.
Do I need to verify my identity?
You can browse markets and explore the platform freely. Verification is required before withdrawing to a bank account, and unlocks higher limits.
Still stuck?
If you can't find the answer here, our support team can help directly.
Contact support