Reach our support team
Have a question we haven't answered yet? Get in touch.
Before you contact us
Most questions are answered instantly in the Help Center — deposits, withdrawals, fees and verification are all covered there.
Search the Help CenterSupport ticket
For anything tied to your account — identity verification, a disputed P2P trade, or a security concern. Raise it from inside your account so we can see the transaction you're asking about.
Submit a requestLive chat
The quickest route for general questions. Available from the Support section once you're signed in.
Open supportCommunity channels
Telegram, Discord and our social channels, for general questions and announcements.
Join the communityA note on security
OKNexus staff will never ask for your password, your two-factor codes, or your private keys — not in chat, not by email, not ever. Only trust messages from our official channels and verified email domains. If someone contacts you claiming to be from OKNexus and asks for any of those, it is not us.
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